Frequently asked questions
What is the return policy?
We offer a 14-day return window from the date your order is delivered. Items must be unused, in original packaging, and meet hygiene standards to qualify. For full details and instructions, please visit our Return Policy page.
Are any purchases final sale?
Yes—bundles and Mystery Boxes are final sale and not eligible for return or refund. For more details, please see our Return Policy.
When will I get my order?
Orders are packed and shipped within 24–48 hours. Delivery typically takes 5–8 business days, depending on your location. You’ll receive tracking information via email once your package ships.
How much does shipping cost?
Shipping costs are calculated at checkout based on your order’s weight and destination. Orders of $80 or more qualify for free shipping.
Are the press-ons reuseable?
Our nails are reusable up to two times or more with proper care, though longevity depends on your removal method.
See "How do I remove them?" section.
How do I remove them?
For best results, we recommend either the soak-off technique or applying 1–2 drops of LUXRELEASE between the press-on and your natural nail.
Please note: LUXRELEASE is designed specifically to dissolve nail glue. If misused — especially if applied directly onto the press-on — it may compromise the nail art or finish.